• HFS shipments are FOB Fredericksburg, PA and the preferred domestic carriers are USPS, FedEx and UPS.
• Overseas shipments generally go surface or FedEx International, as designated by the customer.
• Other shipping arrangements are available upon request.
• Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date.

• All stickers and sticker residue must be removed.
• A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
• All shipping charges must be prepaid.
• Books not distributed by HFS and returned to our warehouse in error will be destroyed.
• Books that fall outside of the 18 months return window will not be credited and will not be returned.

• The Catholic University of America Press
• Central European University Press
• Georgetown University Press
• Indiana University Press
• Johns Hopkins University Press
• University Press of Kentucky
• Modern Language Association
• University of Alberta Press (Exam)
• University of Alberta Press (Review)
• University of New Orleans Press
• University of South Carolina Press
• University of Washington Press
• Wesleyan University Press
• Wayne State University Press

For US-based customers, please email the Domestic Account Application form along with a copy of your State Tax Exemption certificate, if applicable, to hfscustserv@jh.edu. We cannot establish an account without a copy of your State Tax Exemption certificate for our files.

For international customers, please email the International Account Application form to hfscustserv@jh.edu.

I'm interested in paperless billing: