Since 1977 Hopkins Fulfillment Services has provided order processing, collection management, warehousing, and fulfillment for a distinguished and growing list of university presses and nonprofit institutions.
Now known officially as HFS, we remain focused on offering the best possible services to our growing list of clients as well as to bookstores, wholesalers and all our other customers. HFS presently supports the publishing operations of thirteen clients.
Our current clients include:
Orders can be processed via toll-free phone calls, by fax, online, or by mail. The latest e-commerce technology facilitates electronic ordering and confirmation. Best of all, our experienced customer service representatives are trained to answer questions and solve problems with courtesy and professionalism.
We use the latest scanning technology to process and confirm electronic orders, track shipments, adjust inventory, and process returns. Situated near major trucking routes, our climate controlled warehouse is staffed by experienced professionals who handle receiving, racked storage, pick-and-pack, drop and bulk shipping, individual cartoning, and returns processing.
HFS clients have online access to critical data, 24 hours a day, seven days a week. Our software instantly records orders processed and inventory data as soon as orders are processed. You receive daily and monthly sales updates, as well as access to HFS Reporting Suite, which allows you to generate custom reports on the data that you need when you need it.
We pay you based on monthly net sales--not on sums collected. We handle credit and collections, and we work with your customers to resolve disputes, chargebacks, and unanticipated returns amicably and professionally.