By phone (8:30-7:00 EST)
U.S. and Canadian customers: 800-537-5487
Local (Maryland area) and the rest of the world: 410-516-6965
P.O. Box 50370
Baltimore, MD, 21211-4370
We also accept EDI orders via Pubnet.
All other customer service issues
By phone, 8:30-7:00 EST, U.S. and Canadian customers: 800-537-5487, All other customers: 410-516-6965 .
Our payment terms are Net 30 days. All new accounts will be established with a $1000.00 credit limit. Please fax or mail the Account Application form along with a copy of your State Tax Exemption certificate, if applicable. We cannot establish an account without a copy of your State Tax Exemption certificate for our files.
Please send the completed form to:
Hopkins Fulfillment Service
P.O. Box 50370
Baltimore, Maryland, 21211-4370
If you have questions please contact us at: firstname.lastname@example.org.
HFS accepts VISA, MasterCard, American Express, and Discover. All checks must be in US funds drawn on a US bank.
Electronic fund and wire transfers should be directed to
M & T Bank
1 M & T Plaza
Buffalo, NY 14203
ACH ABA Routing: 022000046
Tax ID: 520595110
Type of Account Depository
If needed for International wires:
SWIFT code MANTUS33INT
CHPS ABA 0555
Customers need to fax or email a copy of the wire/ACH payment request and a copy of the remittance advise (or order if prepaying an order) to HFS at the fax number or email address above.
Each HFS client publisher determines its own discount schedule. For information on discount policies and schedules, contact the marketing manager at the individual presses. Review our client list or please contact HFS for a list.
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
HFS Returns Department
c/o Maple Logistics
Lebanon Distribution Center
704 Legionnaire Drive
Fredericksburg, PA 17026