HFS: We Distribute Knowledge
Customer Information

How to Order | Shipping | Credit Terms | Forms of Payment | Discount Schedules | Returns Policy
eBook Information


How to Order:

By phone (8:30-7:00 EST)
U.S. and Canadian customers: 800-537-5487
Local (Maryland area) and the rest of the world: 410-516-6965

By fax
410-516-6998

By email
hfscustserv@press.jhu.edu

By mail
HFS
P.O. Box 50370
Baltimore, MD, 21211-4370

By EDI
We also accept EDI orders via Pubnet.
SAN: 2027348

All other customer service issues
By phone, 8:30-7:00 EST, U.S. and Canadian customers: 800-537-5487, All other customers: 410-516-6965 .

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Shipping

  • HFS shipments are FOB Fredericksburg, PA and the preferred domestic carriers are USPS, FedEx and UPS.
  • Overseas shipments generally go surface or FedEx International, as designated by the customer.
  • Other shipping arrangements are available upon request.
  • Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date.
  • HFS customers can combine titles from multiple client publishers on one order. If you would like to consolidate shipments, please fill out the Shipping Consolidation form and return it to hfscustserv@press.jhu.edu.

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Credit Terms

Our payment terms are Net 30 days. All new accounts will be established with a $1000.00 credit limit. Please fax or mail the Account Application form along with a copy of your State Tax Exemption certificate, if applicable. We cannot establish an account without a copy of your State Tax Exemption certificate for our files.

Please send the completed form to:

By mail
Hopkins Fulfillment Service
P.O. Box 50370
Baltimore, Maryland, 21211-4370

By fax
410-516-6998

By email
hfscustserv@press.jhu.edu

If you have questions please contact us at: hfscustserv@press.jhu.edu.

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Forms of Payments

HFS accepts VISA, MasterCard, American Express, and Discover. All checks must be in US funds drawn on a US bank.

Electronic fund and wire transfers should be directed to
M & T Bank
1 M & T Plaza
Buffalo, NY 14203

Routing: 052000113
ACH ABA Routing: 022000046
Account: 9835189383
Tax ID: 520595110
Type of Account Depository

If needed for International wires:
SWIFT code MANTUS33INT
CHPS ABA 0555

Customers need to fax or email a copy of the wire/ACH payment request and a copy of the remittance advise (or order if prepaying an order) to HFS at the fax number or email address above.

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Discount Schedules

Each HFS client publisher determines its own discount schedule. For information on discount policies and schedules, contact the marketing manager at the individual presses. Review our client list or please contact HFS for a list.

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Returns Policy

Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:

  • All stickers and sticker residue must be removed.
  • A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
  • All shipping charges must be prepaid.
  • Books not distributed by HFS and returned to our warehouse in error will be destroyed.

Return Address
HFS Returns Department
c/o Maple Logistics
Lebanon Distribution Center
704 Legionnaire Drive
Fredericksburg, PA 17026

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ebook Information

HFS ePortal:
http://hfs.directfrompublisher.com

Penn Press:
http://www.upenn.edu/pennpress/about/ebooks.html

Kentucky Press:
http://www.kentuckypress.com/pages/ebooks.html

Urban Press:
http://www.urban.org/uipress/

Brookings Press:
http://www.brookings.edu/about/press/ebooks

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